Warranty Information

Generac Home Standby Generator Warranty Details

Generac offers 5-year limited warranties for most home standby generator models, a 3-year limited warranty for the PowerPact, and a 3-year limited warranty for the EcoGen model.
All warranty claims must be submitted through a Generac authorized service dealer: How do I submit a warranty claim for my Generac generator?

Environment

This article applies to the following Generac home standby generator models:

• Air-cooled and liquid-cooled home standby generators
• 7.5 kW PowerPact models
• EcoGen models

For information about what is included in a portable generator’s warranty coverage, see What Does My Portable Generator Warranty Cover?

Where can I get a copy of my warranty statement?

• View and download the full 3-year EcoGen warranty terms and conditions on this page.
• View and download the full 5-year home standby generator warranty terms and conditions on this page.

Extended warranties

Generac also offers extended 7-10-year warranties for home standby generators through various programs and campaigns. These are obtained through Generac’s dealer network. Extended warranties will have terms and conditions that differ from the standard warranties mentioned in the Warranty guidelines section below. See Is There An Extended Warranty Available? for more information.

Warranty guidelines

• Unit must be registered and proof of purchase available
• Warranty begins upon successful start-up and/or activation of the unit
• This warranty is transferable between ownership at the original installation site
• Warranty only applies to permanently wired and mounted units
• Proof of performance of scheduled maintenance must be available for warranty claims
• Warranty repairs MUST be performed by an Independent Authorized Servicing Dealer
• Travel allowance is limited to 100 miles max and 3 hours max (per occurrence, whichever is less) round trip. Additional travel will not be covered
• Warranty DOES NOT cover the cost of maintenance or damage due to improper installs
• Steel enclosures are warranted against corrosion caused by factory defects for the first year of ownership
  PowerPact 3 Year Limited Warranty

Warranties do NOT cover:

This list is not comprehensive. For a full list of all warranty exclusions, please refer to the applicable warranty terms and conditions. See links above.

Accessories

Accessories such as cold weather kits and Smart Manage Modules (“Load shedders”) are not covered by this warranty. 4G LTE and Wi-Fi modules have their own warranty, see What Is the Warranty On a Mobile Link Device? for more information.

• Rust on enclosures after 1 year. Rust at any point is not covered if it is caused by improper installation, location in a hard or saltwater environment, or scratches where the integrity of the paint is compromised.
• Costs of normal maintenance
• Damage caused by accidents, shipping, handling, or improper storage
• Damage caused by the use of improper fuel
• Damage due to using non-Generac parts
• Failure due to abuse, neglect, improper installation, or rodent infestation
• Rental equipment used while warranty generator repairs are being performed.
• Damage caused by any mode of transport deemed not standard by Generac
• Products that are modified without Generac authorization, including enclosing a generator in a secondary enclosure.
• Starting batteries, fuses, light bulbs, or engine fluid
• Additional costs for overtime, holiday, or outside-of-business-hours repairs
• Acts of God, theft, fire, or other matters beyond the manufacturer’s control

Note: While your warranty cannot cover these items, some of these can be covered under your homeowner’s insurance policy. Be sure to inform your insurance provider when you purchase a home standby generator so that it can be included in the policy

How do I find maintenance records for warranty claims?

Proof of performance of scheduled maintenance must be available for warranty claims. Depending on who performed the maintenance, maintenance records may be accessed in a variety of ways:

• If a Generac dealer has performed maintenance, they may have records on file detailing a generator’s maintenance history.
• Generator owners who perform their own maintenance must keep their own detailed records of completed maintenance tasks, in digital form or on paper.
• Maintenance can be logged and stored within the Mobile Link app: Viewing, Adding, Deleting, & Exporting Maintenance Schedule Records in Mobile Link

Is the control panel covered under the warranty?

The control panel is considered a part. Reference the chart above for parts coverage. 

If I move the generator to a new address, will this affect the warranty?

Warranty only applies to permanently wired and mounted units. See: Is the home standby warranty transferrable?

How can I get a printed certificate of my warranty?

• Contact Generac customer support: How Do I Contact Generac Customer Support?
• Please have your name, address, and generator serial number: Where Can I Find the Serial Number on My Air or Liquid-Cooled Standby Generator?
• If your warranty was purchased through your dealer as part of a promotional program offered by that dealer, you may need to reach out to your local dealer for warranty information.

See Also

• Understanding the diagnosis and warranty process for home standby generators: An informational Guide